Support

As a certified Shopgate Partner you have access to a number of support options.

Slack

During your onboarding process you should have been invited to the Slack workspace Shopgate Partners.

• Use the public channels #support-en and #support-de to ask common questions and get help from other developers as well as Shopgate support engineers.
• Private channels for your organization are available to discuss issues around specific projects you are working on.

Zendesk

Ticket-based support is available through our help desk system.

E-Mail

You can ask general questions using our support email address: developer-support@shopgate.com